We are seeking a dedicated individual to join our team as a 1st Line Technical Support specialist in Milton Keynes. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service
Responsibilities:
- Provide first-line technical support to users via phone, email, or chat.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Document all support interactions and resolutions accurately in the ticketing system.
- Escalate complex issues to the appropriate team members or higher-level support as needed.
- Assist with basic system administration tasks, such as account management and software installations.
- Collaborate with other team members to improve support processes and documentation.
Requirements:
- Previous experience in a technical support role or similar customer-facing position preferred.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A proactive and self-motivated attitude towards problem-solving and learning.
Benefits:
• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development and growth If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume to farah @ tttechrec.com. We look forward to hearing from you!
