We are currently seeking a 1st / 2ndLine Technician for a lab. You will be responsible for responding to relevant support requests onsite close to Basildon. This is an onsite 6 month contract with the chances of being made permanent.
As a 1st / 2nd Line Technician, you will be tasked with the following:
· Supporting and maintaining MS Server/Desktops and MS Exchange
· Answer incoming helpdesk calls and emails and log these as tickets.
· Setting up new users and disabling expired accounts in accordance with HR requirements
· Diagnosing and resolving technical issue
· Monitoring network infrastructure, identifying issues and resulting fixes
· Provide telephone and to solve customer problems/requests.
The key things we’re looking for from our 1st / 2nd Line Technician:
· Provide telephone and/or remote support to solve customer problems/requests.
- Supporting Microsoft Office 2010 or 2013 / 2016 / Office 365
- Proven experience in installing & configuring & supporting Windows 10 (and Windows 7)
- Ability to understand IP networks and debugging of network problems.
- Experienced to understand basic Routers and Firewalls.
If this role as a 1st / 2nd Line Technician is of interest to you, please apply now and/or contact Farah at farah @ tttechrec . com. We can schedule a call from there!
